Privacy Policy
This Privacy Policy describes how BabyGlow (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit babyglow.eu (the “Site”), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from different sources, and we have collected the following categories of personal information in the past 12 months. The type of information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to:
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communicate with you,
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provide or improve the Services,
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comply with legal obligations,
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enforce any applicable terms of service, and
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protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The type of personal information we receive depends on how you interact with our Site and use the Services. When we say “personal information,” we mean information that identifies you, relates to you, describes you, or could reasonably be linked with you. The categories and specific types of personal information we collect are described below.
Information You Provide Directly
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Contact details – including your name, address, phone number, and email address.
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Order information – including your name, billing and shipping address, payment confirmation, email address, and phone number.
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Account information – including your username, password, security questions, and other information used for account security.
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Customer support information – including messages or details you provide when contacting us.
For certain features of the Services, you may be required to provide us with some personal information directly. You can choose not to provide this information, but it may limit your ability to use those features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our Site and account, such as device information, browser type, network connection, IP address, and other details about your activity.
Information We Collect from Third Parties
We may also receive information about you from third parties, such as:
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Service providers that support our Site and Services (e.g., Shopify).
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Payment processors that collect payment details (such as bank account, card information, billing address) to process your payments and fulfill orders.
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Third-party tools and partners that use online tracking technologies (pixels, SDKs, cookies, etc.) when you interact with our Site, emails, or ads.
Any information we receive from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services – We use your personal information to process your payments, fulfill your orders, send account and order notifications, arrange shipping, and provide customer service.
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Marketing and Advertising – We may use your personal information to send you promotional emails, SMS, or mail, and to serve you targeted ads on our Site and across other platforms.
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Security and Fraud Prevention – We use your personal information to detect, investigate, and prevent fraud, illegal activity, or misuse of our Services.
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Communications and Service Improvement – We use your personal information to respond to you, provide customer support, and improve our Services.
Cookies
Like most websites, we use cookies on our Site. For details on cookies used with Shopify, see https://www.shopify.com/legal/cookies.
You can control cookies in your browser, but disabling them may affect your experience and limit functionality. Our Site also recognizes the Global Privacy Control (GPC) signal to let you opt out of certain uses of your information.
How We Share Personal Information
We may share your personal information in the following circumstances:
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With service providers who perform functions on our behalf (IT, payments, analytics, shipping, support, etc.).
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With business and marketing partners who use your data under their own privacy policies.
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When you authorize us (e.g., social media integrations).
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Within our corporate group (affiliates).
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In connection with business transfers (e.g., mergers).
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To comply with legal obligations or enforce rights.
We do not sell or share your personal information except as described in this Privacy Policy.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal information, you may contact us to request deletion.
Security and Data Retention
We take reasonable steps to protect your personal data but cannot guarantee absolute security. How long we keep your information depends on legal requirements and business needs (such as fulfilling orders or resolving disputes).
Your Rights
Depending on where you live, you may have the right to:
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Access the personal data we hold about you.
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Request deletion of your personal data.
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Correct inaccurate personal data.
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Receive a copy of your personal data (data portability).
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Opt out of the “sale” or “sharing” of your data or object to targeted advertising.
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Restrict processing or withdraw consent where applicable.
You can exercise these rights by contacting us at the details below.
Complaints
If you have complaints about how we handle your data, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal data may be transferred, stored, and processed outside your country, including by our service providers. Where applicable, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Unless otherwise stated, we are the data controller of your personal information for the purposes of applicable data protection laws.